AI Sustained Support
Keep your AI platform healthy, secure, and improving long after launch — with support sized to how you use it.
Your platform, kept current and cared for
AI moves fast. After launch, XIT provides ongoing managed support so your platform stays secure, performs well, and keeps pace with better models and new capabilities as they arrive.
Three tiers are offered — Essential, Standard and Premium — and most 100-user organizations choose Standard or Premium. Every tier includes security patching and keeping the platform current; higher tiers add faster response, more frequent improvements, and a more hands-on relationship.
Three tiers, sized to your use
Essential covers monthly monitoring, next-business-day response and security patching. Standard adds weekly monitoring, same-day response, quarterly usage reviews and a shared engineer. Premium adds continuous monitoring, priority response in hours, monthly reviews and a named engineer — for organizations whose use of the platform has become business-critical.
Service areas
Monitoring & Health
Proactive monitoring of the platform — from monthly checks through continuous oversight, depending on tier.
Security Patching
Ongoing security patching and platform currency — included at every tier, no exceptions.
Model & Feature Upgrades
Rolling in better models and new capabilities — annually, semi-annually, or as released — so the platform keeps improving.
Performance Optimization
Tuning the platform as document volumes and user load grow, keeping answers fast and reliable.
Usage Reviews & Reporting
Quarterly or monthly reviews of how the platform is used, with recommendations to get more value from it.
Defined Response & Named Contact
Response times from next-business-day to priority hours, with a shared or named engineer on higher tiers.